Technical Support Before contacting us for technical support, please make sure you have the latest version of the software you are having a problem with. New versions are released often. Select Help|Check for New Versions in your software's menu to have it automatically open a web page that tells you whether you have the latest version or not. You can also see the version history for AceText, DeployMaster, EditPad Pro, EditPad Lite, HelpScribble, PowerGREP and RegexBuddy to see which version is the latest. If you have purchased RegexBuddy, RegexMagic, or PowerGREP, the RegexBuddy user forum, RegexMagic user forum, and PowerGREP user forum are the best venue for technical support. If you have purchased a license to a Just Great Software product, you are entitled to free technical support via email. If you have not yet bought a license but are still evaluating the software, you can receive technical support for problems that prevent you from properly evaluating the software. When requesting technical support, please mention important details such as which version of the software you are using (you can see this by selecting Help|About from the menu) and which operating system (Windows XP, Windows 7, etc.) you are using. Try describing your problem in as much detail as you can. The more information you provide, the easier it is to locate and solve the problem, and the faster we can serve you. Otherwise, we will have to ask you for more information. The appropriate email address for technical support are: No technical support is available for EditPad Lite as this is a freeware product. However, we do value user input for these programs which you can send to support@editpadlite.com | Sales Questions Please see our ordering pages for a detailed explanation of the various options you have to acquire one or more licenses to any Just Great Software product. All information about pricing and available payment and ordering methods can be found there. If you have a question that is not answered on the order page, you can email your question to sales@jgsoft.com. Feature Requests and Other Feedback Every once in a while, somebody emails to ask if he or she can make some suggestions how to even further improve our software. Of course you can! How can we possibly improve our products if we do not listen to our customers? You can email your suggestions to the technical support address listed above. Offline Contact While email is by far our preferred communications method, you are most welcome to get in touch via more traditional ways. This is our mailing address, which is the address our business is officially registered at: Just Great Software Co. Ltd.
165/3 moo 2
Rawai Phuket 83130
THAILAND Company Registration Codes and Numbers - Thai Tax ID: 3-0325-7200-2
- D-U-N-S Number: 672043828
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